Refund Policy

Last updated: 23 July 2026

CertSprint passes are digital content with instant access: the moment your payment succeeds, your pass is active and the full question bank is available. Under EU consumer law, by purchasing you expressly consent to immediate delivery and acknowledge losing the standard 14-day withdrawal right (see Terms of Service).

That said, we want nobody to feel cheated. We will refund you, no argument, in these cases:

• Duplicate purchase — you were charged twice or bought the same pass twice by mistake.
• Technical failure on our side — you paid but could not access your pass, and our support could not fix it promptly after you contacted us.
• Non-conforming service — the Service materially fails to work as described and we cannot remedy it, per your statutory rights under Directive (EU) 2019/770.

To request a refund, email hello@certsprint.app from your account email within 14 days of the purchase, describing the issue. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days.

What we don't refund: passes that expired unused, changed exam plans, or "I passed sooner than expected" — the pass duration is the product, priced accordingly from €9. We never auto-renew, so there are no surprise charges to dispute.

This policy does not limit any mandatory rights you have under the consumer protection law of your country of residence.